No Condescending Treatment of People Without IT Skills
I would urge any company to use America One because of their personal service. They know our company’s employees individually and treats everyone with kindness and consideration. There isn’t any condescending treatment of people who may not have IT skills.
America One is also organized, professional and very timely. The job always gets done!
Heathcare Administrator, Primary Care Medical Associates
Promptness to Resolve Our Computer Issues
The biggest benefit from America One is being able to reach them quickly and their promptness to resolve our computer issues, either remotely or onsite. We appreciate their professionalism, dedication, concern and knowledge. We also appreciate that their techs are patient and understanding when we try to explain our computer issues in our own words (not knowing the tech words).
I would recommend America One because of all the things they do for us. They make sure our office runs well every day without interference from computers issues.
Practice Manager, Tufts Floating Specialty Center
They Were a Life Saver During the Beginning of Covid
America One Techs are always friendly and their explanations are presented in a user-friendly way. They were a life saver during the beginning of Covid when many of us had to set up satellite offices in our homes. America One made sure we had complete access to our Agency Management System from remote locations.
Do not wait to choose America One. Their professionalism and value make them the clear choice. We would be lost without them.
West Insurance Agency
It’s All About Response Time!
America One has always provided fast response and resolution to our computer, server and network needs. It’s important to have an IT support company that understands that a disruption in service effects the quality of service that we give our patients.
It’s all about response time! I can call America and, 1. get someone on the phone right away, 2. Feel that my needs will be dealt with right away. Other IT services I have dealt with create a ticket and they will get to my problem at their convenience. America One makes you feel that you are their most valued customer.
Equipment Manager, New England Eye Centers
Saved My Sorry Ass So Many Times
In my long, long experience with various tech support operations, America One has had the best all-around capabilities for a reasonable cost. They can do support, wiring, computer software, security, everything. As for backups, these guys have saved my sorry ass so many times I have stopped counting. When I was moving my office, they were unbelievably helpful.
America One techs are also better teachers than any of the tech services I have used. They have patience and a sense of humor, which are hard to find in the realm of tech services. I recommend them without reservation!
Principal Consultant, Kochevar Research Associates
They Really Care About Their Customers
America One is professional, friendly, very knowledgeable and understand the urgency of needing to fix issues promptly so we are not without our computers for a long period of time. When we call, we get a live person and the techs have a lot of patience. They always listen to our needs and recommend products at a reasonable price.
Definitely give America One a try, you will not be disappointed. They really care about their customers and give quality service.
Kathleen Dorsey Gilman
Principal, Boylston Staffing, LLC
Immediate Response from America One!
Immediate response from America One has always given our practice assurance that our computer issues are their top priority until resolution. When calling, you always speak to a live person. You don’t have to wait on a ticket process or recorded voicemail. When we have a problem, hearing a voice on the other end assuring us that progress is being made ASAP is paramount to a medical practice.
America One also does not have a simple “cookie cutter” service level plan of choices. They will work with you to customize a support structure to your needs. Contact them and see that great service is their number one priority!
Practice Manager, New England Eye Centers
Always Accommodate Our Questions with Great Patience
Our practice values America One’s knowledge, availability and promptness to our IT needs and concerns. I would tell any potential client that they always accommodate our questions with great patience, no matter how simple. We also benefit from America One’s willingness to help us understand and communicate with our EMR vendor: eClinicalWorks.
Practice Manager, Plymouth Carver Primary Care
They are Great at Problem Solving
America One provides consistent and accountable IT services. They are great at problem solving and finding the most economical IT solutions. Select America One for your office. They always have personal service and friendly techs that care about their customers.
President, Vista Consulting Group
North Attleboro, Mass
Biggest Benefit is Immediate Service!
If we have to wait for IT service, we would not be able to work. Our work is time sensitive and if we are having an issue with our software, email or network we are at a standstill until the issue is resolved.
This doesn’t happen with America One as our IT provider. Their biggest benefit is immediate service. When we have an issue, it is dealt with immediately. No waiting for a call back. If I do leave a message, it is returned in minutes. Everyone is extremely knowledgeable and friendly. Give the America One team a call.
Lisa Weddleton, CPA
Principal, Weddleton & Company, P.C.
They are The Best!
Office Manager, West Insurance Agency
Northeast Consulting, Inc.
Salem Radio Boston
Raymond James Financial
Highland-March Office Business Centers