| Support Plans |
No Plan |
Basic Solutions |
Essential Solutions |
Total Solutions |
| Rates and Response Times |
|
5 hours - $525
11 hours - $995
20 hours - $1695
|
$14.95 per PC
$99.95 per Server |
$39.95 per PC
$349 per Server |
| Remote Support - 1/2 hour min |
$130 |
Included in Base Hrs. above
15% Discount on Extra Hrs. |
Unlimited |
Unlimited |
| Help Desk Support |
$130 |
$8.95 per PC |
Unlimited |
Onsite Hourly Rate, 1 hour minimum
(M-F 8:30AM - 5PM) |
$130 |
25% Discount |
Unlimited |
| Project Work or Consulting |
$130 |
25% Discount |
25% Discount |
| Emergency Response Rate |
$180 |
15% Discount |
25% Discount |
Included |
Emergency Response Time
(not including travel) |
4 Hours |
3 Hours |
4 Hours |
1 Hour |
On-site Technician Scheduling
(non emergency) |
3 to 4 Days |
3 Days |
3 Days |
1 Day |
| |
| Corporate Level Security Services |
| |
Antivirus / Antispyware Desktop
Endpoint Protection |
$5.95 per PC |
√ |
| SPAM & Virus Filtering for Email |
√ |
√ |
| Automated Microsoft Patch Management |
√ |
√ |
| |
| Backup / Disaster Recovery |
| |
| Automated Snapshot Backups |
$9.95 per PC / $39.95
per Server |
√ |
| Network Storage Basic |
$99 / 500GB |
$99 / 500GB |
| Network Storage Regular |
$149 / 1000GB |
$149 / 1000GB |
| Network Storage Large |
$199 / 2000GB |
$199 / 2000GB |
| Online Storage Basic |
$19.95 / 15GB |
$19.95 / 15GB |
| Online Storage Regular |
$44.95 / 35GB |
$44.95 / 35GB |
| Online Storage Large |
$129.95 / 100GB |
$129.95 / 100GB |
| |
| Equipment Tracking Services |
| |
| Hardware Asset & Configuration Management |
√ |
√ |
√ |
| Software License Management |
√ |
√ |
√ |
| |
| Network Monitoring Services |
| |
24X7 Network Server & Desktop Monitoring,
Auditing & Alerting |
√ |
√ |
√ |
| Event & Error Log Monitoring |
√ |
√ |
√ |
Drive Space Monitoring & automated daily
cleanup & defragmentation |
√ |
√ |
√ |
| Network Firewall Monitoring |
|
√ |
√ |
| Microsoft Exchange Monitoring |
|
√ |
√ |
| Database Server Monitoring |
|
√ |
√ |
| Citrix or Terminal Server Monitoring |
|
|
√ |
| Line of Business & Application Monitoring |
|
√ |
√ |
Monitoring of all other services & performance
monitors as requested |
|
|
√ |
| |
| Management of Servers & PCs |
| |
| Desktop Computers |
√ |
√ |
| Network Servers |
√ |
√ |
| Microsoft Exchange Server |
Included w/ MS SBS |
√ |
| Citrix or Terminal Server |
|
√ |
| Database Server |
|
√ |
| |
| Plan Details |
| |
| Contract Length |
Month to Month |
Annual w/ 60 Day Initial Trial |
Annual w/ 60 Day Initial Trial |
| More than 1 Server |
Included |
$75 per server |
$299 per server |
| Age of Servers/PCs |
No Limit |
Less than 4 yrs. |
No Limit |
| Plan Minimum |
N/A |
$249 per month |
$399 per month |
| |
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